Last updated: 10 August 2026
Boek en Pen Handelshuis respects your privacy. This policy explains how we use personal information collected through this website, our online shop and direct customer enquiries.
Information we collect
We collect information you provide when you create an account, place an order or contact us. This can include your name, email address, telephone number, billing and delivery address, order details and messages. Card details are handled by the selected payment provider and are not stored by Boek en Pen Handelshuis.
How we use information
We use this information to process and deliver orders, arrange collection, communicate about an order or enquiry, provide customer support, prevent fraud and meet legal or accounting obligations. We only use marketing communications where you have chosen to receive them.
Who may receive information
Information is shared only where necessary to operate the shop: with WooCommerce and its service providers, the payment provider you choose at checkout, delivery providers for courier orders and technology providers that host or secure the website. We do not sell personal information.
Keeping information safe
We take reasonable technical and organisational measures to protect personal information and retain it only for as long as needed for the purposes above or as required by law.
Your choices and rights
You may ask us to access, correct or update your personal information, or object to certain processing where applicable. To make a request, email info@boekenpen.co.za. You may also contact the Information Regulator of South Africa if you have a privacy concern.
Contact us
For questions about this policy or your information, contact Boek en Pen Handelshuis at info@boekenpen.co.za or 072 073 3919.